Nails by Katie

Booking & Cancellation Policies DEPOSITS: All deposits are non-refundable. BOOKING: Please book EVERYTHING you want done when scheduling your appointment, including all services and add-ons. Add-ons cannot be accommodated at the time of service if they were not booked in advance. CANCELLATIONS: Cancellations or reschedule requests made 48 hours or less before your appointment will result in loss of deposit and you will be charged for 100% of the scheduled appointment balance. RESCHEDULING: Appointments may be rescheduled one time when at least 48 hours’ notice is provided. Any additional rescheduling will require a new deposit and will result in the full scheduled appointment amount being charged to the card on file. LATE ARRIVALS: A $1-per-minute late fee will be charged for every minute you are late. If you are late 16 minutes or more, your appointment will be canceled, your deposit will be forfeited, and you will be charged the full amount of your scheduled appointment. BARE NAIL POLICY: You must arrive with clean, completely bare, healthy natural nails. I do not work over or remove products applied by other salons/techs. All product including gel polish has to be removed. Failure to arrive with bare nails will result in appointment cancellation, loss of deposit, and the remaining appointment balance being charged. NO EXCEPTIONS. NAIL HEALTH: Nails showing signs of fungus, infection, or another condition that prevents me from safely performing the service cannot be serviced. The appointment will be canceled, the deposit forfeited, and the remaining balance charged. REPAIR POLICY: Repairs are complimentary when reported within 3 days of your appointment. Any repair requests made after the 3-day period will be subject to a repair fee starting at $10 per nail. CLIENT CONDUCT: Rude, disrespectful, aggressive, threatening, or manipulative behavior will not be tolerated. This applies before, during, and after your appointment and will result in immediate appointment cancellation, loss of deposit, and the remaining balance being charged. RECORDING NOTICE: Video surveillance/recording is in use within the salon suite for safety and business protection. By booking, you acknowledge and agree to all policies above.